Policies
Custom Order Policy
All custom embroidery orders require full payment before production begins.
Production will not begin until:
- Invoice is approved
- Payment is received
- Design details are confirmed
Turnaround time begins after payment and approval.
Digitizing Policy
New logos may require a one-time digitizing fee.
This fee covers converting your design into an embroidery-ready format.
Digitizing fees are non-refundable once work has begun.
Proof & Approval Policy
Proofs may be provided for logo or larger orders upon request.
It is the customer’s responsibility to review:
- Spelling
- Placement
- Thread colors
- Sizing
Once approved, Perfectly Made Creations is not responsible for errors that were previously approved.
Turnaround Time Policy
Current turnaround time: 7–10 business days unless otherwise discussed.
Bulk and business orders may require additional time.
Rush orders must be approved in advance and may include an additional fee.
Refund & Exchange Policy
Due to the custom nature of embroidery:
- Custom orders are final sale
- No refunds on personalized items
If there is an error made by Perfectly Made Creations, please contact us within 48 hours of receiving your order so we can resolve the issue.
Customer-Supplied Garments Policy
While customer-supplied items are accepted, Perfectly Made Creations is not responsible for damage to garments provided by the customer.
Items must be new and embroidery-ready.
Shipping Policy
Shipping times are separate from production times.
Once an order has shipped, Perfectly Made Creations is not responsible for carrier delays.
Tracking information will be provided when available.
Local Pickup Policy
Customers selecting local pickup will receive pickup instructions via email once the order is complete.
Orders must be picked up within 7 days unless otherwise arranged.
Design Ownership Policy (VERY IMPORTANT)
Perfectly Made Creations does not claim ownership of customer logos.
However, digitized files created for embroidery remain the property of Perfectly Made Creations unless otherwise agreed upon in writing.
Custom Printed Shirt Policy
Order Requirements
All custom printed shirt orders must include complete and accurate details at the time of submission. This includes sizing, colors, design placement, and any provided artwork.
Design Files
Customers must provide a print-ready design file. We do not offer full graphic design services. Any minor edits or adjustments may be subject to an additional fee.
Mockup Approval
A digital mockup will be sent for approval before production. It is the customer’s responsibility to carefully review all details, including spelling, sizing, colors, and placement.
Production will not begin until mockup approval is received.
Payment Policy
An invoice will be sent once order details are confirmed. Full payment is required before production begins.
Turnaround Time
Standard turnaround time is 7–10 business days and begins after full payment is received and mockup approval is given.
Rush orders may be available for an additional fee.
No Refunds or Exchanges
All custom printed items are final sale. No refunds, returns, or exchanges will be accepted unless there is an error on our part.
Customer Responsibility
Customers are responsible for ensuring all submitted information and approved mockups are correct. We are not responsible for errors after approval has been given.
Color Variations
Actual print colors may vary slightly due to screen settings, lighting, and material differences.
Order Changes
No changes can be made once payment has been submitted and mockup approval has been received.